Introduction
Our Client, a leader in the Wholesale and Retail sector, is seeking to appoint an experienced Retail Store Frontline Supervisor to join their dynamic team. Applicants must reside in the Pietermaritzburg area.
Duties & Responsibilities
- Supervise daily store operations of frontline staff.
- Ensure high levels of customer satisfaction through excellent service.
- Maintain store standards including work accuracy, cleanliness, and service delivery
- Handle customer queries and complaints professionally.
- Taking steps towards frontline staff responsible for complaints: Disciplinary action (guided by Management) or additional training.
- Assist with staff training and performance monitoring.
- Train frontline staff on Client Care and Customer Service using Training Manuals.
- Monitor and manage performance based on Frontline Staff KPI’s.
- Take corrective action or disciplinary action (guided by Management).
- Enforce health, safety, and security protocols.
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT): Maintain a minimum acceptable score.
- Staff Productivity: Monitor and improve team efficiency and engagement.
- Daily Reports: Staff propriety, General customer service, Customer queries, and General observations.
- Shrinkage Control: Minimize stock losses through effective supervision.
- Manage incorrect charging, scanning and corrective action.
- Reports on incorrect pricing to the designated person.
Compliance:
- Adhere to and implement Company Policies and Procedures.
- Managing and reporting on Disciplinary matters for Frontline staff.
- Store Presentation: Ensure consistent high-level customer service and cleanliness standards.
- Manage staff accuracy: Ensure staff work performance is managed and accuracy of work is at a high level.
Desired Experience & Qualification
Applicants must be able to demonstrate competencies inherently required for this position:
- Matric (Grade 12).
- Minimum 4 (Four) years’ experience in a retail supervisory role.
- Entry-level knowledge of LRA and BCEA.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to resolve customer issues effectively.
- Computer literacy (POS systems, MS Office).
- Willingness to work flexible hours, including weekends and holidays.
Package & Remuneration
Very competitive package, market-related.
Interested?
Should you wish to apply for this position and meet all the requirements, please forward your CV to JP Pretorius at jpretorius@indgro.com. Also, please register on our database as follows:
Please remember to update your Resumé (CV) if any of the following details have changed:
- Personal Details, i.e., Marital Status and Contact Details
- Education, i.e., Additional qualifications obtained or courses completed
- Employment information
If you do not have the listed qualifications and experience, please do not apply, as you will unfortunately not be considered for this position. We aim to reply to all applicants; however, it is not always possible due to the high interest in our vacancies. Therefore, please consider your application unsuccessful if you do not hear from us within 2 (Two) weeks.
Important Notice
Indgro Outsourcing (Pty) Ltd, Trading as Indgro Multi Services Group™ (the Company), is a member of APSO and, as such, is bound by the Code of Ethics and Codes of Professional Practice, which include but are not limited to:
- The Company does not, as an Employment Services Provider, charge, directly or indirectly, work seekers (candidates) any fees for services rendered, which is by Clause 15 of the Employment Service Act 2014.
- The Company, as Employment Services Provider, further will not discriminate unfairly at any time in the recruitment process regardless of ethnic origin, color, gender, age, religion, political opinion, nationality, social origin, sexual orientation, or any other distinguishing characteristics within the proviso under the Employment Equity Act.
- No Promise of Employment:
Applying for a position at the Company or submitting your CV to the Company is or will NOT construe (express or implied) that the Company or any of its affiliates will guarantee you any position for any particular period or at any specific compensation or benefit rate.
