Introduction
Our Client, a leader in the Retail Industry, is seeking to appoint an experienced Distribution Centre Operations Liaison to join their dynamic team in Germiston.
The Distribution Centre Operations Liaison acts as the on-site representative within the Distribution Centres. This role is responsible for ensuring the seamless handover, processing, and dispatch of all orders for last mile delivery. The Distribution Centre Operations Liaison ensures operational efficiency, data accuracy, and close collaboration between the CDS team at the RDC, DC Operations, and the driver fleet.
Duties & Responsibilities
Order Management and Handover
- Receive and verify all orders allocated from the RDC.
- Ensure accuracy of order data (scanning, waybills correspondence to manifests, assignment to driver confirmation and parcel consignment quantity per order).
- Resolve discrepancies or missing orders in real-time with CDS teams.
Dispatch Coordination
- Prepare and organize orders for driver handover according to route plans.
- Ensure timely dispatch of drivers to meet delivery waves.
- Provide drivers with correct parcels, waybills, and instructions.
Communication & Liaison
- Act as the first point of contact between the distribution site and the RDC.
- Daily reporting and updates on order volumes, and exceptions.
- Liaise with driver partners to resolve loading, routing, or order-related issues.
Quality & Compliance
- Ensure all orders meet the distribution site’s delivery standards before dispatch.
- Follow health & safety and security procedures within the RDC.
- Escalate any risk, theft, or compliance concerns promptly.
Performance Monitoring
- Track and report on KPIs such as handover accuracy, dispatch timing, and exceptions.
- Suggest process improvements to enhance efficiency and customer experience.
Desired Experience & Qualification
- Matric (Grade 12).
- Previous experience in logistics, distribution, or last-mile delivery- advantageous.
- Understanding of warehouse and or RDC operations- advantageous.
- Strong attention to detail and accuracy.
- Good communication and interpersonal skills.
- Ability to work under pressure in a fast-paced environment.
- Problem-solving mindset with initiative to resolve issues independently.
- Reliable, punctual, and disciplined.
- Tech-savvy (comfortable with apps, scanning devices, and reporting tools).
Package & Remuneration
To be discussed.
Interested?
Should you meet all the requirements and would like to apply for this position, please forward your CV to Lebo Setai at lsetai@indgro.com. Please also register on our Resumé Builder portal as follows:
Please remember to update your Resumé (CV) if any of the following details have changed:
- Personal Details, i.e., Marital Status and Contact Details
- Education, i.e., Additional qualifications obtained or courses completed
- Employment information
If you do not have the listed qualifications and experience, please do not apply, as you will unfortunately not be considered for this position. We aim to reply to all applicants; however, it is not always possible due to the high interest in our vacancies. Therefore, please consider your application unsuccessful if you do not hear from us within 2 (Two) weeks.
Important Notice
Indgro Outsourcing (Pty) Ltd, Trading as Indgro Multi Services Group™ (the Company), is a member of APSO and, as such, is bound by the Code of Ethics and Codes of Professional Practice, which include but are not limited to:
- The Company does not, as an Employment Services Provider, charge, directly or indirectly, work seekers (candidates) any fees for services rendered, which is by Clause 15 of the Employment Service Act 2014.
- The Company, as Employment Services Provider, further will not discriminate unfairly at any time in the recruitment process regardless of ethnic origin, color, gender, age, religion, political opinion, nationality, social origin, sexual orientation, or any other distinguishing characteristics within the proviso under the Employment Equity Act.
- No Promise of Employment:
Applying for a position at the Company or submitting your CV to the Company is or will NOT construe (express or implied) that the Company or any of its affiliates will guarantee you any position for any particular period or at any specific compensation or benefit rate.
