Introduction
Our Client, a leader in the Food Service Industry, seeks to employ a Restaurant Manager to join their dynamic team. Applicants must reside in and around the Cape Town area.
Duties & Responsibilities
- Maintain and develop all employee relations in accordance with required standards of the franchisor.
- To protect the investment of the owners and ensure favorable ROI, which in turn protects the investment of the group.
- Improve the service and operating standards by addressing problematic areas through proper communication (written confirmation and meetings).
- Ensure proper introduction of national marketing materials and activities to promote turnover at restaurant level.
- Ensure the correct standard of operations by running of the restaurant which equates to good marketing by word of mouth.
- Identify training requirements to fulfill the job functions as allocated.
- Arrange and institute mystery shopper reports for the individual restaurants.
- Handle and manage all complaints (customer concerns) from the general public, proactively, punctually and effectively.
- Ensure correct running of the restaurant.
- Review and understand each complaint and ensure the necessary training takes place to address problematic issues.
- Maintain relationships with current customers.
- Grow number of new customers entering the restaurant.
- Ensure that restaurant receives zero complaints and many compliments.
- Review, analyse and institute corrective measures to address all unacceptable operational aspects.
- Carry out regular, properly structured meetings and training workshops with management, waitrons and production staff.
- Do daily cash-ups which must include all cash paid invoices with the payout slip attached.
- Ensure timeous written confirmation of all reports, reviews, and general meetings and communication to third parties e.g. suppliers and the franchise company.
- Maintain the performance management and appraisal program.
Desired Experience & Qualification
- Grade 12 (Matric).
- At least 3 (Three) years of experience in a similar position.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Knowledge of the food service industry.
- Ability to multitask and work under pressure.
- Strong problem-solving and decision-making skills.
Package & Remuneration
Market-related salary of R14 000 per month.
Interested?
Should you wish to apply for this position and meet all the requirements, please forward your CV to Patience Tapile at ptapile@indgro.com. Also, please register on our database as follows:
Please remember to update your Resumé (CV) if any of the following details have changed:
- Personal Details, i.e., Marital Status and Contact Details
- Education, i.e., Additional qualifications obtained or courses completed
- Employment information
If you do not have the listed qualifications and experience, please do not apply, as you will unfortunately not be considered for this position. We aim to reply to all applicants; however, it is not always possible due to the high interest in our vacancies. Therefore, please consider your application unsuccessful if you do not hear from us within 2 (Two) weeks.
Important Notice
Indgro Outsourcing (Pty) Ltd, Trading as Indgro Multi Services Group™ (the Company), is a member of APSO and, as such, is bound by the Code of Ethics and Codes of Professional Practice, which include but are not limited to:
- The Company does not, as an Employment Services Provider, charge, directly or indirectly, work seekers (candidates) any fees for services rendered, which is by Clause 15 of the Employment Service Act 2014.
- The Company, as Employment Services Provider, further will not discriminate unfairly at any time in the recruitment process regardless of ethnic origin, color, gender, age, religion, political opinion, nationality, social origin, sexual orientation, or any other distinguishing characteristics within the proviso under the Employment Equity Act.
- No Promise of Employment:
Applying for a position at the Company or submitting your CV to the Company is or will NOT construe (express or implied) that the Company or any of its affiliates will guarantee you any position for any particular period or at any specific compensation or benefit rate.
